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Aug 26 2011

Des Traynor - Taking A Customer From Like To Love: The UX Of Long-Term Relationships

“What do you mean ‘improve’? I charged him correctly, didn’t I?.” My manager looked at me, disappointed: “Yes, Des, you charged him correctly. But a vending machine can do that, too. They show up

Customer Experience , ux

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May 02 2016

Matthew Guay - How To Offer More Personal Customer Support Through Effective Automation

Robots are great for cleaning the floor and are perfect for exploring the moon. They’re just not that great at customer support. The last thing your customers want is another “We received your messa

Customer Experience , automation , Customer Service , Business

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Mar 25 2016

Timothy Kolke - Privacy Guidelines For Designing Personalization

For interaction designers, it’s becoming common to encounter privacy concerns as part of the design process. Rich online experiences often require the personalization of services, involving the use

Customer Experience , ux , Privacy , Personalization

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Nov 01 2011

Laura Klein - Improving Customer Service with UX - Idiots, Drama Queens and Scammers

For example, your customer service department can have a huge impact on your website’s overall user experience. Similarly, the design of your user experience could have an awfully big effect on your

Customer Experience , ux , Business

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Mar 11 2014

Kyle Larson - Creating A Website Data Report: Three Degrees Of Separation

Having a comprehensive data report about your website is like having a Rosetta Stone to guide your decision-making process over the lifetime of the website. A powerful report combines data gathered

Customer Experience , User Research , ux , Analysis

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