In my last piece, we established a foundational truth: for users to adopt and rely on AI, they must trust it. We talked about trust being a multifaceted construct, built on perceptions of an AI’s Ab
UX design teams are passionate about our approach to solving problems and providing users with experiences that lead to their desired outcomes. Without some type of user input guiding our process, w
Communication is in everything we do. We communicate with users through our research, our design, and, ultimately, the products and services we offer. UX practitioners and those working on digital p
For UX researchers and designers, our journey doesn’t end with meticulously gathered data or well-crafted design concepts saved on our laptops or in the cloud. Our true impact lies in effectively co
I place myself firmly in the category of being an introvert when it comes to my role as a UX researcher. I love the process of planning and executing research. I have never felt a need to be the lou
New technologies and innovative concepts frequently enter the product development lifecycle, promising to revolutionize user experiences. However, even the most ingenious ideas risk failure without
Misuse and misplaced trust of AI is becoming an unfortunate common event. For example, lawyers trying to leverage the power of generative AI for research submit court filings citing multiple compell
Introduction
Researchers must justify the sample size of their studies. Clients, colleagues and investors want to know they can trust a study’s recommendations. They base a lot of trust on sample p
Maxwell is a researcher at a design firm that is working on a mobile payment app. He wants to learn more about how users currently interact with point-of-sale terminals. Maxwell contacts a local gro
People have many tough decisions to make; whether they should use your application or website to accomplish a task shouldn’t be one of them. Your design team can take advantage of our knowledge of t
The “diffusion of innovations” theory of communications expert and rural sociologist Everett Rogers attempts to identify and explain the factors that lead to people and groups adopting innovations (
As members of design teams, we want as many people as possible to use what we create. This is true whether we are designing a specialized medical device for a specific type of surgery or something m
What you say in a user experience matters. How you say it matters equally. The way you frame communication, or how you say something, could be extremely effective at persuading people to start using
No person is immune from the influence of the people and groups they encounter. As much as we would like to think that every thought we have is original, that every opinion we express is informed by
